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Complaints

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FREE, INDEPENDENT ACADEMIC ADVICE and SUPPORT

 
 

COMPLAINTS

It's important you do raise any issues with the University.

They may not always be aware of the problems, and your feedback helps them to maintain the standard of experience they want for Solent students.

The student complaints procedure provides students with a means to complain about the services provided by the University whether that is problems with accommodation, fees, facilities or the standard of teaching. The student complaint policy applies to current students or those who have completed their course in the last three months.

Please note, this procedure doesn't cover problems with marks, results and examinations - see the academic appeals procedure.

You can read more from the University about complaints here. 

WHAT TO DO IF YOU HAVE A COMPLAINT

  1. The first step is to try and resolve any situation informally. If you feel unable to do this for any reason, skip straight to step 2. 
  2. Read through the documents below to be clear of the process, and what form the complaint should take.
  3. Think about your desired outcome. How would an ideal resolution for you look like? Are there any areas in which you are willing to compromise.
  4. Begin to gather evidence. Remember that it's difficult to prove something without proof! 
  5. Book an appointment with the Advice Service with the form below for support with preparation. evidence gathering, and at any meetings you may attend. 

DOCUMENTS

BOOK AN APPOINTMENT WITH AN ACADEMIC CASE WORKER

Open Monday, Wednesday & Friday

10am-4pm

Please Note: All advice appointments are currently being offered online, by phone or by email. Due to the high volume of cases at the moment, the advice service is at capacity. We are still accepting cases but will be prioritising time-sensitive cases until further notice.