It's important you raise any issues with the University. They may not always be aware of the problems, and your feedback helps them to maintain the standard of experience they want for Solent students.
The student complaints procedure provides students with a means to complain about the services provided by the University, whether that is problems with accommodation, fees, facilities or the standard of teaching. The student complaint policy applies to current students or those who have completed their course in the last three months.
You can read more from the University about complaints here.
Please note: this procedure doesn't cover problems with marks, results and examinations - see the academic appeals procedure by clicking here.
What do I do if I have a complaint?
We are here to make your complaints process as easy as possible, so our trained advice team have put together the following steps for all students wishing to make a complaint, which include:
Trying to resolve the situation informally. If you feel unable to do this for any reason, skip straight to step 2.
Read through the documents below to be clear of the process, and what form the complaint should take.
Think about your desired outcome. How would an ideal resolution for you look like? Are there any areas in which you are willing to compromise.
Begin to gather evidence. Remember that it's difficult to prove something without proof!
Book an appointment with the Advice Service with the form below for support with preparation. evidence gathering, and at any meetings you may attend.
Book an appointment with one of our academic caseworkers
Please email email@example.com to arrange an appointment with one of our trained Academic Caseworkers.
Our Academic Advice service and Solent Students' Union cannot support with mental health or wellbeing requests in any capactiy. We can only signpost or direct you to resources or services available with the University. For more details about resources for wellbeing information and support, both externally and within the University, please visit the Solent University Student Hub page.
Useful documents and links