The University defines a complaint as: ‘An expression of concern about the University’s academic provision or a related service, or about the actions or a lack of action by the University, its partners or its staff.’
If you wish to make a complaint, we are on hand to help offer advice and assess your options at every step.
A good place to start is the University’s Student Complaints Policy, Student Complaints Procedure, and the Complaints Form.
First Five Steps
- The first step is to try and resolve any situation informally. If you feel unable to do this for any reason, skip straight to step 2.
- Read through the above policies to be clear of the process, and what form the complaint should take.
- Think about your desired outcome. How would an ideal resolution for you look like? Are there any areas in which you are willing to compromise?
- Begin to gather evidence. Remember that it’s difficult to prove something without proof!
- Book an appointment with the Advice Service for support with preparation, evidence gathering, and at any meetings you may attend.
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