The University defines a complaint as: ‘An expression of concern about the University’s academic provision or a related service, or about the actions or a lack of action by the University, its partners or its staff.’

If you wish to make a complaint, we are on hand to help offer advice and assess your options at every step.

A good place to start is the University’s Student Complaints Policy, Student Complaints Procedure, and the Complaints Form.


First Five Steps 

  1. The first step is to try and resolve any situation informally. If you feel unable to do this for any reason, skip straight to step 2.
  2. Read through the above policies to be clear of the process, and what form the complaint should take.
  3. Think about your desired outcome. How would an ideal resolution for you look like? Are there any areas in which you are willing to compromise?
  4. Begin to gather evidence. Remember that it’s difficult to prove something without proof!
  5. Book an appointment with the Advice Service for support with preparation, evidence gathering, and at any meetings you may attend.



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